Privacy Statement Watergate Theatre
Watergate Theatre is a registered Arts Charity (Charity number 20030179) that processes data for purposes necessary to fulfil its aims and charitable objectives.
This privacy statement outlines how we process data for our:
- Ticket buyers, online users, members and donors
- Participants in our Learning and Participation activities and members of our ensembles
- Other volunteers and participants
- Suppliers, industry contacts and customers
- Job applicants
Our promise to you is that we will use any personal data in accordance with the Data Protection Act 2018. We aim to be clear, honest and open in the way we use your data, use it in ways you should reasonably expect us to, and to stop using it should you request us to, or after you cease to engage with us for a reasonable length of time. This statement sets out the ways in which Watergate Theatre uses your data and how you can hold us accountable for that.
Personal data for these purposes means any information relating to an identified or identifiable person.
This statement covers the following areas
- Data Collection
- Use of Data
- Sharing data with third parties
- How to update your data
- Data integrity and security
- Your Rights
- Who to contact
Data collection
We may collect personal data from you when you [buy a ticket, join or renew a membership, join our mailing list or ask us to send you information, make a donation, pledge a legacy, attend an event, visit our premises, volunteer or participate in a project or group, supply goods/ services to us, pay us for goods/services or apply for a job].
- Ticket buyers, online users, members and donors
- Participants in our Learning and Participation activities and members of our ensembles
- Volunteers and other participants
- Suppliers, industry contacts and customers
- Job applicants
Use of data
We will use your information for the purposes listed below under one of the following legal bases:
- Performance of a contract between us and you
- Your consent (where we require it)
- To comply with a legal obligation or
- Our Legitimate interest, or that of a third party
- Ticket buyers, online users, members and donors
- Participants in our Learning and Participation activities and members of our ensembles
- Volunteers and other participants
- Suppliers, industry contacts and customers
- Job applicants
Sharing data with third parties
The personal information that you give us will never be supplied to anyone outside Watergate Theatre for contact purposes without first obtaining your consent, unless we are obliged or permitted by law to disclose it, we need to use the services of ‘data processors’ to fulfil your requirements, to support analysis and research for Watergate Theatre or the Arts Sector, or for reporting to our funders.
- Ticket buyers, online users, members and donors
- Participants in our Learning and Participation activities and members of our ensembles
- Volunteers and other participants
- Suppliers, industry contacts and customers
- Job applicants
How to update your data?
- Ticket buyers, online users, members and donors
- Participants in our Learning and Participation activities and members of our ensembles
- Volunteers and other participants
- Suppliers, industry contacts and customers
- Job applicants
Your rights
You have rights, including the following:
- To be informed of the ways in which we use your information, which we seek to do in this policy
- To request us to stop processing your personal data for marketing purposes
- To request a copy of the personal information we hold about you
- To request that any inaccuracies in the data we hold about you are corrected
- In certain circumstances to request that we limit, cease processing or erase your personal data.
- To lodge a complaint with the Data Protection Commissioner
Who to Contact
Email us: boxoffice@watergatetheatre.com
Write to us: Data Protection, Watergate Theatre, Parliament Street, Kilkenny
Complaints:
If you wish to make a complaint about how we are using your data, please email boxoffice@watergatetheatre.com.
Subject Access Requests:
If you wish to make a subject access request (SAR), please email https://www.dataprotection.ie/. We will try to respond to all legitimate requests within 30 days. Occasionally it may take us longer if your request is particularly complex or if you have made a number of requests, in which case we will keep you notified and updated. We will require specific details of your request and proof of identification.
Changes to this Statement
We may change or update this Privacy Statement from time to time. Any significant changes will be communicated on our website and/or by contacting you directly.
July 2023
Ticket buyers, online users, members and donors
We may collect or store the following information from you when you buy a ticket or other item from us, use our website, join a membership scheme, make a donation, attend a concert or event, visit our website or premises, or contact us with an enquiry.
- Name
- Postal Address
- Telephone number(s)
- Email address
- Billing / payment information
- Ticketing, membership and/or donation history
- Communications preferences
- Access requirements
- Allergies and dietary requirements
- Any other information you provide to us by email, letter, telephone, social media, via our website or in person
- Photographs and/or video footage of audiences
- CCTV footage for the security of property and individuals in and around our building
This includes health information (if you provide us with this) such as access needs or allergies.
We use some online tracking and analysis services, such as Google Analytics, to find out how our website is being used, which activities are working best, and how we can improve our customer experience online.
Like most websites, we receive and store certain details whenever you use the Watergate Theatre website. We use “cookies” to help us make our site – and the way you might use it – better. Cookies mean that a website will remember you and enable online transactions. It also helps us understand how you use our website, where we can make improvements and how best to tell our audiences about events they might be interested in, through recommendations on our own site, or adverts elsewhere on the internet.
We keep a record of the communications we send you, and we may track whether you receive or open electronic communications so that we can ensure we are sending you the most relevant information.
We use social media to provide updates on our activities, to promote events and projects or to communicate with you about the activities in which you are involved. We may tailor adverts on social media and elsewhere online relevant to your interests. Depending on your own privacy settings with each social media provider, you can control the Watergate Theatres permission to access information via social media platforms.
We may also obtain or collect personal information about you from other third party sources, for example:
- If we engage external suppliers for photography and video capture
- Publicly available information, such your biography on your work website or information that has been published
- in articles/ newspapers.
- From our board members or other volunteers, for example if they invite you to a concert or event
- From an organisation which funds or works in partnership with the Watergate Theatre, for example if you meet
- with us or attend an event as a representative of the organisation
Participants in our Learning and Participation activities and members of our ensembles
We may collect or store the following information from you when you choose to participate in one of our activities, or apply to join one of our ensembles, attend a concert or event, visit our website or premises, or contact us with an enquiry
- Name of participant (and parent where required)
- Postal Address
- Telephone number(s)
- Email address
- Billing / payment information
- Communications preferences
- Access requirements
- Allergies and dietary requirements
- Any other information you provide to us by email, letter, telephone, social media, via our website or in person
- Musical experience or career information
- Photographs and/or video footage of participants
- CCTV footage for the security of property and individuals in and around our building
We may collect sensitive data from you including health information (if supplied) such as access needs, medical conditions or allergies.
We may ask you to provide details of your protected characteristics for diversity monitoring purposes, and to complete our annual returns to the Arts Council and other public bodies. You will always have the option not to respond to any questions you do not wish to answer. Where we obtain data for children, this is only recorded with explicit parental consent.
We may also obtain or collect personal information about you from other third party sources, for example:
- We may ask parents / guardians or schools to supply information about under 18s for participation in our projects or for performance licensing purposes.
- If we engage external suppliers for photography and video capture
- If your details are given as an emergency contact for a member of one of our projects
Volunteers and other participants
We may collect or store the following information from you when you express an interest in volunteering/participating, or continue to volunteer/participate with us.
- Name
- Postal Address
- Telephone number(s)
- Email address
- Access requirements
- Allergies and dietary requirements
- Any other information you provide to us by email, letter, telephone, social media, via our website or in person
- Photographs and/or video footage of participants
- CCTV footage for the security of property and individuals in and around our building
We may collect sensitive data from you including health information (if supplied) such as access needs, medical conditions or allergies.
We may ask you to provide details of your protected characteristics for diversity monitoring purposes, and to complete our annual returns to the Arts Council and other public bodies. You will always have the option not to respond to any questions you do not wish to answer. Where we obtain data for children, this is only recorded with explicit parental consent.
We may also obtain or collect personal information about you from other third party sources, for example:
- Referees may provide information to us about your experience and competence
- If we engage external suppliers for photography and video capture
Suppliers, industry contacts and customers
We may collect or store the following information from you when you supply goods or services to us, purchase services from us or are recommended to us:
- Name of company
- Name of designated contact(s)
- Postal Address
- Telephone number(s)
- Email address(es)
- Billing / payment information including bank details
- Record of goods/services received/provided
- Any other information you provide to us by email, letter, telephone, social media, via our website or in person
- CCTV footage for the security of property and individuals in and around our building
We may also obtain or collect personal information about you from other third party sources, for example:
- Recommendations from other organisations / clients
- Publicly available information about you from your website
Job applicants
We may collect or store the following information from you when you apply for a job with us:
- Name
- Postal Address
- Telephone number(s)
- Email address
- Access requirements
- Any other information you provide to us by email, letter, telephone, social media, via our website or in person
- Experience or career information
- CCTV footage for the security of property and individuals in and around our building
This includes health information (if supplied) such as access needs or allergies. We may ask for other information specific to the opportunity you are applying for, and information to support our equal opportunities monitoring).
We may also obtain or collect personal information about you from other third party sources, for example:
- References from previous employers
- Publicly available information about you online
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